FAQ

1. Is it legal to buy cigarettes online?
Please be aware of the legal regulations regarding the online purchase and sale of tobacco products in your region. Ensure compliance with all applicable laws.

2. Can I purchase cigarettes if I am under the legal smoking age?
No, we strictly adhere to age restrictions for the sale of tobacco products. You must be of legal smoking age in your jurisdiction to make a purchase.

3. What payment methods do you accept?
We accept card payment; VISA and MasterCard.

4. How are shipping costs calculated?
Shipping costs are calculated based on the destination and the selected shipping method. You can view the total cost, including shipping, during the checkout process.

5. What is the estimated delivery time?
Delivery times vary based on your location, we recommend standard shipping with tracking number, which usually takes 5-10 days within Asia, 7-14 days to Australia, and 10-21 days to other countries.

6. Can I track my order?
Yes, you will receive a tracking number once your order is shipped. You can use this number to track your package.

7. Do you ship internationally?
Yes we do ship internationally. Note that customs regulations and import duties may apply.

8. Can I return or exchange my purchase?
Due to the nature of the products, we generally do not accept returns.

9. Are there any discounts or promotions available?
We may offer promotions or discounts periodically. Check our website or subscribe to our newsletter to stay informed about special offers.

10. How can I contact customer support?
For any inquiries or assistance, please contact our customer support on Contact Us page.